Contact

Working Hours

Location

Position

Switchboard +420 597 371 111

switchboard
+420 597  371  111
+420 738  141  111
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Ombudsman

Characteristic

Address
JUDr. Antonín Blahuta
Fakultní nemocnice Ostrava
17. listopadu 1790
708 52 Ostrava-Poruba

Contact
+420 597 373 486
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

The main mission of the UH Ostrava ombudsman is to provide assistance to patients or their relatives and friends in solution of any issues arisen in connection with therapy at UH Ostrava and defend their rights. By investigation of the complaint, identification of defects, their solution and checking of the meeting of adopted measure to contribute to continuous improvement of quality of the provided medical care and to the patient's satisfaction with services at UH Ostrava.

It is the ombudsman's obligation to investigate any given complaint or suggestion in cooperation with the hospital management, individual clinics and departments, propose measures to remedy any detected defects and make the claimant familiar with result of the investigation in writing within the legal period.

Citizens may address the ombudsman either in writing or in person with any complaints and suggestions relating to all areas of activities of the University Hospital Ostrava - e.g. quality of therapeutic and nursing care, ethics of behaviour of the hospital employees, operating and organizational problems, etc.

 

Filing a complaint/suggestion

Complaints may be filed in writing to the address above, or in person.

A thank-you note or suggestion may be filed also in a form of e-mail to the specified e-mail address or via on-line form.

Where you can find us?

Address

Fakultní nemocnice Ostrava
17. listopadu 1790, 708 52 Ostrava-Poruba
GPS: 49° 49' 36" N / 18° 09' 40" E
Phone: +420 597 371 111, E-mail: fno@fno.cz

Visiting hours

Each day from 3.00 p.m. to 6.00  p.m.

Map of the Premises