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+420 597  371  111
+420 738  141  111
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PATIENT´S RIGHTS

The patient has the right to obtain considerate medical care performed with understanding by qualified staff.

The patient has the right to know the physicians name and names of other medical staff treating them. The patient has the right to request privacy and service adequate to the hospital's resources as well as the possibility to have contact with their family members or friends every day. Limitation of such manner of (co-called continuous) visits may be performed for serious reasons only.

The patient has the right to obtain from their physician the data necessary for the patient to be able to decide prior to commencement of each new diagnostic and therapeutic procedure whether they approve of it. Except for case of acute danger to health, the patient should be duly informed of any risks connected with further procedure. If there are more alternative procedures or if the patient requires information about therapeutic alternatives, they have the right to be acquainted with them. They also have the right to know the names of persons participating therein.

To the extent permitted by law, the patient has the right to refuse the treatment, but they must be at the same time informed about medical consequences of their decision.

During outpatient and hospital treatment, examination and therapy, the patient has the right that maximum regard is taken to their privacy and shyness in connection with the therapeutic program. Analyses of their case, consultation of the examination and therapy are a confidential matter and must be performed in a discreet manner. Presence of any person not involved directly in the therapy must be approved by the patient, even in the university hospital facilities unless the patient has chosen such person themselves.

The patient has the right to expect that all reports and records relating to their therapy shall be considered confidential even in the event of computer processing. Rights and obligations in processing of personal data relating to the provision of health care are governed by the Act No. 101/2000 Coll. on personal data protection as amended. Only persons specified in Sec. 67b of the Act No. 20/1966 Coll. on care of the people's health as amended by later regulations may inspect the medical documentation without the patient's consent. They may do so to the extent necessary for fulfilling a special task. Other persons may inspect the medical documentation with the patient's consent only; in respect of a child, the consent of its lawful representative is necessary. Physician may provide information about the patient's health condition only to persons notified by the patient and the names of whom shall be specified in the patient's medical documentation. No information about health condition of the patient is provided by phone due to observation of the act on personal data protection and preservation of medical secret.

The patient has the right to expect that the hospital must according to its resources and in adequate manner meet their request for provision of care corresponding to the character of the disease. If necessary, the patient may be referred to other medical facility, or transported to such facility after having been given full justification and information regarding the necessity of such referral and other existing alternatives.

The patient has the right to expect that their treatment shall be conducted with reasonable continuity. They have the right to know which physicians, during which working hours and at which place will be available for them. After dismissal from the hospital they have the right to expect that the physician will inform them of further care of the patients.

The patient has the right to detailed and clear explanation in the event that the physician has decided to use a non-standard procedure or experiment. Written conscious consent of the patient is a necessary condition for commencement of a non-therapeutic or therapeutic research. The patient may at any time, even without specifying a reason, withdraw from the experiment after having been instructed on potential health consequences of such decision.

In the end of their life, the ill persons have right to a sensitive care of all medics who must respect their wishes unless they contradict the applicable laws.

The patient has the right and obligation to know and observe the applicable regulations of the institution where they are treated (called "hospital rules"). The patient shall have the right to control their account and request justification of its items regardless of who pays for the account.

In January 1991, the Federal Assembly ratified the Charter of Human Rights and Freedoms. In relation thereto, the central ethic commission of the Czech Ministry of Health prepared and approved the code of patients' rights, which was declared effective on 25 February 1992.

Where you can find us?

Address

Fakultní nemocnice Ostrava
17. listopadu 1790, 708 52 Ostrava-Poruba
GPS: 49° 49' 36" N / 18° 09' 40" E
Phone: +420 597 371 111, E-mail: fno@fno.cz

Visiting hours

Each day from 3.00 p.m. to 6.00  p.m.

Map of the Premises